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Product Quality Guarantee

Purchasing a quality product from SWEDIA (Vanguard Design Group Pty Ltd, A.C.N.104 411 314)  (we, us, our or Swedia) comes with this comprehensive replacement warranty.  Swedia can also supply some replacement parts for maintenance requirements.   We recommend:

  • You carefully inspect your new SWEDIA product on receipt and before installation for any visible issues, 

  • Ensure the product is stored carefully in its original packaging until installation,

  • For SWEDIA tapware, ensure it is installed by a licensed plumber as this is a condition of its warranty, and 

  • For SWEDIA tapware, ensure the installing plumber flushes the water lines clean before any tapware installation so the mixer cartridge is not damaged by any debris in the water supply (as damage is not covered by its warranty).

Please read this Swedia Warranty Policy (the Warranty or Warranty Policy) carefully to ensure that the purchaser (you or the Purchaser) is fully aware of their rights and obligations when seeking to claim under a warranty or receive a refund or replacement for products purchased (Products) from Swedia.  By completing and submitting an order to purchase Products from Swedia, you agree to be bound by these Warranty Policy terms which is an agreement between Swedia and you.  Any variation of the Warranty Policy must be in writing and signed by an authorised representative of Swedia.

If your Swedia tapware requires servicing please contact your plumber (preferably the installing plumber).  Most problems are caused by high pressure (500+ kPa), or contaminated water supply (such as building rubble in the water lines (ensure they are flushed prior to installation), or water particles from an unfiltered water supply.  Swedia can supply spare parts if the plumber requires them to service the tapware product. 

We reserve the right to amend the Warranty Policy at any time.

SWEDIA STAINLESS STEEL TAPWARE - 15 Year Warranty - Domestic Use

This warranty applies to a domestic residential installation.  Under this Warranty 

  • For a period of 15 years from the date of purchase if the Product faucet body is found upon inspection by a Swedia authorised representative to be defective in construction, materials, composition or assembly it will be repaired or exchanged with the same or an equivalent product at no charge to the Purchaser. 

  • For a period of 4 years from the date of purchase if the Product mixer cartridge is found upon inspection by a Swedia authorised representative to be defective in construction, materials, composition or assembly it will be replaced at no charge to the Purchaser.

  • For a period of 12 months from the date of purchase if the Product spare parts not listed above are found upon inspection by a Swedia authorised representative to be defective in construction, materials, composition or assembly it will be replaced at no charge to the Purchaser.

Any replaced items become Swedia’s property. 

SWEDIA 1.5MM STAINLESS STEEL SINKS - Lifetime Warranty - Domestic Use

This warranty applies to a domestic residential installation.  Under this Warranty

  • If the Product Sink Body is found upon inspection by a Swedia authorised representative to be defective in construction, materials, composition or assembly it will be repaired or exchanged with the same or an equivalent product at no charge to the Purchaser. 

  • For a period of 12 months from the date of purchase if the Product Strainer Basket or other Accessories is found upon inspection by a Swedia authorised representative to be defective in construction, materials, composition or assembly it will be replaced at no charge to the Purchaser.

Any replaced items become Swedia’s property.

1 Year Warranty - Commercial Use

This warranty applies to all installations other than for domestic residential purposes (Commercial Warranty).    Under this warranty for a period of 12 months from the date of purchase if the Product is found by a Swedia authorised representative to present manufacturing faults or defects in the body or spare parts of the Product then it will be repaired or replaced at no charge to the Purchaser.

Warranty Conditions

The Warranty will apply only if all the following conditions are satisfied:

  • If already installed, for tapware, evidence provided that they were fully installed by a qualified and licensed plumber.

  • For tapware, the water supply lines were flushed clean prior to installation.

  • For tapware, isolating stop cocks and pressure limiting valves are installed to ensure the pressure is between 7.5psi and 75psi.  

  • The failure is due to a fault in the manufacture of the product.

  • Proof of purchase and the date of purchase is provided.

  • The claimant is the original purchaser of the Product.

  • The installation and handling of the product is done with due care and in accordance with the instructions provided and available on the Swedia website.

  • The claimed defect is reported by the Purchaser to Swedia within 10 business days of discovering the defect.

This Warranty is void if the product is not used for the purpose for which it is designed.

Warranty Limitations

The Warranty does not cover:

  • Faults, damage or loss caused by:

    • For tapware, impurities in the water supply and pipes (your installation plumber should flush water lines before installation),
    • For tapware, freezing or water temperature above 65 degrees Centigrade,
    • For tapware, water pressure above 75psi or below 7.5psi (your installation plumber should ensure pressure to the Product is within these limits),
    • Normal wear and tear, including of components such as non-return valves and membranes in tapware,
    • Changes to Product finishes such as wear-and-tear, scratches, stains, chips, dents, damage, gloss reduction, and other consequences of use,
    • Misuse, improper or abnormal use or application,
    • Failure to follow correct installation, normal operating, or proper care instructions for the Product,
    • Inadequate maintenance,
    • Chemical, abrasive, or electrical influences,
    • Installation in part or whole by a person who is not a qualified and licensed installer,
    • Installation in a facility or in a situation that is not fully compliant with Australian standards,
    • Installation that has not complied with Australian standards,
    • Repairs or tampering by unathorised technicians,
    • The use of non-original spare parts,
    • Any modification to the Product,
    • Any damage, such as normal wear-and-tear, due to an accident, poor storage, dampness, liquid, fire, misuse, vandalism, or a corrosive environment, 
  • The following issues, services and items:

    • Any slight imperfections in the finishes (such as brushed stainless steel brush marks) that should not be considered as faults but a typical characteristic of these crafted products,
    • Product assembly or disassembly charges, visits and calls of inspectors or specialised technicians, or product installation or extraction/removal where these services/items have not been agreed by Swedia,
    • Costs borne by the customer due to the unavailability or non-use of the Product
    • Any other costs or loss of revenue due to the unavailability, inoperability or performance of the Product.

Claiming under Warranty

In order to make a warranty claim you must notify Swedia within 10 business days after your discovery of the defect.  In the event that you believe that you are entitled to make a claim under the Warranty for a Product, you must provide us with the following information by email to service@swedia.com.au:

  • Your full name and address;

  • The original order number;

  • The detailed reason for claiming under the Warranty; and

  • Any photos to support your claim.

In considering your entitlement to a reapir, replacement or refund under a Warranty claim, we may require you to provide us with evidence to support your claim, including photographs. We may also require you to return the Product to us for inspection, deliver the Product to our nominated inspection centre or allow one of our representatives to inspect the Product.

To proceed with a claim under this  Warranty you will need to comply with directions of Swedia staff in relation to assessing or troubleshooting any problem, or facilitating any repair or replacement under this Warranty Policy.  If we authorise a warranty claim you will be notified by email (Email Authorisation).  Swedia reserves the right to replace or repair a Product or the defective component of the Product.

Returning products

You may be asked to return the Product or its defective component to a repair or distribution centre nominated by Swedia.  Please follow the instructions of SWEDIA in regards to packing and sending the Product to ensure the claim process is not delayed.  As items will remain you property whilst in transit we recommend you ensure there is shipping tracking available and there is appropriate transit insurance in place.

If Swedia elects not to repair or replace

If Swedia determines not to repair or replace the Product, at its election, will either provide you with a credit to spend on the Swedia website (www.swedia.com.au) or provide you with a refund of the purchase price of the Product including any GST.  Where possible, refunds will be executed through a reversal of the initial customer transaction, including the reversal of any store or promotion credits utilised in the order at our complete discretion. The customer will be provided with e-mail acknowledgement once the refund is paid. Swedia accepts no responsibility for any delays in receipt of the refund due to payment gateway or financial institution processes.

Warranty under Australian Consumer Law

Swedia goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to a compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Exclusions

To the maximium extent permitted by law and subject to your rights under the Competition and Consumer Act 2010 (Cth) and similar legislation, you agree that we will not otherwise be liable to you in respect of any direct, special, incidental, indirect or consequential damages arising in connection with a Product. This clause will not be construed as excluding, qualifying or limiting your statutory rights or remedies where such exclusion, qualification or limitation would be prohibited by legislation.

Enquiries

If you have any questions regarding this Warranty Policy, please email us at service@swedia.com.au.

 

Warranty Policy last updated on 1 July 2015.

 

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SWEDIA Stainless Steel Tapware and Sinks